FAQ and Support
What Base URL should I use?
For most OpenAI-compatible SDKs and chat tools, use https://getrouter.ai/v1. Codex also uses this root but sends Responses requests. Claude-compatible and Gemini-compatible tools may expect https://getrouter.ai and append their own protocol path. See Base URL and Endpoints.
Where do I get an API key?
Create one in the GetRouter console. Use a separate key for each tool and store it securely. See API Keys.
Which model ID should I enter?
Copy the exact ID from Models. Do not use a marketing name or guess an alias.
Why does chat work but Codex does not?
They use different API protocols. Most chat tools use Chat Completions; Codex uses Responses. The selected model must support Responses.
Why is the model list empty?
Some clients cannot load custom model lists but still accept a manual model ID. Enter the exact ID and send a small test request.
Does GetRouter support streaming and tools?
The gateway supports these capabilities on compatible endpoints, but actual behavior depends on the model and client. Test streaming and tool calling separately.
Why did my balance change before a request finished?
Some requests reserve an estimate and settle after actual usage is known. Review the completed usage record for the final charge.
What should I provide to support?
Provide:
- tool name and version;
- operating system;
- protocol and endpoint type;
- model ID;
- HTTP status and error text;
- Request ID;
- time and timezone;
- redacted configuration.
Never provide your full API key, password, or unredacted configuration file.